Every cloud: Increasing digitisation of storage manages to challenge and benefit the industry

The Document Management Services industry consists of companies that deliver outsourced records storage, digitisation of paper-based records and document destruction services. The industry has benefited from government legislation mandating the safekeeping of company records, whether for tax, client or medical use. This requirement has sustained demand for the industry's services from a variety of markets over the past five years, including financial and professional services firms, healthcare providers and government entities. However, the industry's growth has been constrained by downstream businesses increasingly expanding their in-house digital document storage and management systems over the past five years...read more.

Industry Statistics & Market Size
Annual Growth 14-19
Forecast Growth 19-24

Industry Threats & Opportunities

  • The industry has benefited from legislation mandating the safekeeping of company records
  • Wages have fallen as a share of revenue, as the trend towards digital services has grown
  • Vertical integration among larger players will likely continue, as firms seek economies of scale
  • Industry Report - Industry Products Chapter

    The Document Management Services industry provides businesses with a variety of physical and electronic document and data solutions. The majority of the revenue earned by the industry comes from the storage and retrieval of physical documents. However, as technological changes have affected businesses the industry has opened up a range of new service options, including the digitisation of physical documents and providing electronic data storage for clients.Physical document storage and retrievalDocument storage and retrieval services make up the industry's largest service segment. Alt...purchase to read more.

    Additional Insights for the Document Management Services Industry

    IBISWorld has determined the most important Key Success Factors for the Document Management Services are:

  • Access to the latest available and most efficient technology and techniques
  • Having a high profile in the market
  • Level of security provided/used
  • IBISWorld analysts also discuss how external factors such as Number of businesses and Demand from financial and insurance services in the Document Management Services industry impact industry performance..

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    What's in this report

    What is the Document Management Services Industry?

    Industry firms primarily store information and records for other companies and government clients. Industry services involve records management, secure document destruction, digitisation, and data protection and recovery services.

    Industry Products
  • Document destruction
  • Physical document storage and retrieval
  • Digitisation and electronic document storage
  • Other services
  • Industry Activities
  • Document destruction
  • Document storage
  • Data protection
  • Data digitisation
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Number of businesses
  • Demand from financial and insurance services
  • IT and telecommunications adoption
  • Capital expenditure by the public sector

  • Current Performance
  • Technological effects
  • Participation

    and profit

  • Regulatory assistance
  • Chart: Revenue Growth

  • Industry Outlook
  • Competition and integration
  • Digital data
  • Health records
  • Table: Document Management Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Document Management Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Financial and Insurance Services
  • Legal Services
  • Health Care and Social Assistance

  • Key Selling Industries
  • Commercial Vehicle Wholesaling
  • Computer and Computer Peripheral Wholesaling
  • Computer System Design Services

  • Products & Services
  • Physical document storage and retrieval
  • Digitisation and electronic document storage
  • Document destruction
  • Other services
  • Chart: Document Management Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Financial and professional services firms
  • Government bodies
  • Other firms
  • Health services providers
  • Chart: Major Market Segmentation for the Document Management Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Document Management Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Document Management Services Industry

  • Industry Globalization
    Iron Mountain Acquisition Holdings Pty Ltd, ZircoDATA Information Holdings Pty Ltd, Grace Worldwide (Australia) Pty Ltd,
  • Table: Iron Mountain Acquisition Holdings Pty Ltd - financial performance
  • Table: ZircoDATA Information Holdings Pty Ltd - financial performance
  • Table: Grace Worldwide (Australia) Pty Ltd - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Document Management Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Document Management Services Industry
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
  • The provision of offsite information technology services including software and data storage over the internet.
  • Digitisation
  • The process of converting physical documents into electronic form.
  • Electronic Vaulting
  • The transfer of data via electronic means to a backup site.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Document Management Services market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Document Management Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Document Management Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Document Management Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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